Frequently Asked Questions

Everything you need to know about shopping with 402.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Which payment methods do you accept?

At 402, we accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Can I change or cancel my order after it has been placed?

Our team processes orders quickly, but we can make changes if the request is received within 1 hour of placement. Please contact our support team immediately for assistance.

Do you offer international shipping?

Currently, 402 ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I track my package?

Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also track your order via the 'Order History' section in your account.