Returns & Exchanges
At 402, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for most items in their original condition.
1
Initiate Your Return
Log into your 402 account and select the order you wish to return to generate a unique Return Authorization number.
2
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is unused.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing